Privacy Policy

Effective date: November 10, 2026 Last updated: November 10, 2026

Walls Luxury Transportation provides luxury airport, corporate, wine tour, wedding, and event transportation. This Privacy Policy explains what personal information we collect when you visit wallsluxurytransportation.com, request a quote, book a ride, or contact us, and how we use, share, and protect it. This Privacy Policy applies in addition to our Terms and Conditions.

Contact Us

• Phone (24/7): (888) 440-5868
• Email: Contact@wallsluxurytransportation.com
• Hours: Open 24/7, 7 days a week
• Address: 60 Garden Ct, Suite 205, Monterey, CA

Consent

By using our Site or booking our services, you agree to the collection, use, and retention of your information as described in this Privacy Policy.

Personal Information We Collect

We collect only the information we need to quote, book, and provide your transportation:

1. Contact details: first and last name, email address, and phone number.
2. Trip details: pickup and drop-off addresses, dates and times, flight or event information, number of passengers, vehicle preference, and special requests (for example, child seats, accessibility needs, or service animals).
3. Passenger names, when you book on behalf of others.
4. Payment information: billing name and address and card details. Card payments are handled by our payment processor; we do not store full card numbers on our Site.
5. Communications: messages, emails, calls, and texts you send us.
6. Technical information: browser type, device, IP address, and pages visited, collected automatically when you use the Site.

How We Collect It

1. Online forms and our online booking service (quotes, reservations, and contact forms).
2. Phone calls, emails, chat, and text messages with our team.
3. Automatically, through cookies and similar tools on the Site (see “Cookies and Analytics”).

How We Use Your Information

1. To provide quotes, confirm and manage reservations, and dispatch your chauffeur.
2. To track flights and adjust pickup times.
3. To process payments, deposits, gratuities, and refunds.
4. To send booking confirmations, trip reminders, and service updates.
5. To respond to your questions, requests, and feedback.
6. To send promotions or offers only where you have agreed; you can opt out at any time.
7. To keep our services safe, prevent fraud, and meet legal, insurance, and regulatory requirements, including California Public Utilities Commission rules for charter-party carriers.

We will not use your information for purposes beyond those described in this Privacy Policy without notifying you first.

Who We Share Your Information With

• Our team: employees and chauffeurs who need it to provide your trip.
• Service providers: companies that help us run our business, such as payment processors, reservation and dispatch software, website hosting, and email or text messaging providers. They may use your information only to perform services for us.
• Affiliate transportation partners: if we arrange a vehicle through a trusted licensed partner, we share only the trip details needed to complete your ride.
• Legal and safety: when required by law, subpoena, or regulators, or to protect the rights, property, or safety of our clients, chauffeurs, or others.
• Business transfers: if our business is sold or merged, your information may transfer to the new owner under this Privacy Policy.

We do not sell your personal information.

Cookies and Analytics

Our Site may use cookies and similar technologies to keep the Site and booking tools working, remember your preferences, and understand how visitors use the Site (for example, through analytics tools). You can block or delete cookies in your browser settings; some features may not work properly if you do.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting. Our Site does not currently respond to DNT signals.

How Long We Keep Your Information

We keep personal information only as long as needed to provide our services and to meet legal, tax, accounting, insurance, and regulatory requirements. When it is no longer needed, we delete or anonymize it.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards, including encrypted (HTTPS) connections and access limited to staff who need it. Our employees are bound by confidentiality obligations. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children

Our Site is not directed to children under 18, and we do not knowingly collect personal information from children through the Site. Trip information about minor passengers (for example, for quinceañeras, proms, or family trips) is provided by a parent, guardian, or adult booking on their behalf. If you believe a child has given us personal information, contact us and we will delete it.

Your Choices and Rights

You may ask to:

• Know what personal information we have about you and how we have used and shared it;
• Correct inaccurate information;
• Delete your information, subject to legal exceptions;
• Opt out of marketing emails or texts at any time (use the unsubscribe link or reply STOP).

To make a request, email Contact@wallsluxurytransportation.com or call (888) 440-5868. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

California residents: Depending on applicable law, you may have additional rights to know, correct, and delete your personal information and to opt out of the sale or sharing of it. We do not sell or share personal information for cross-context behavioral advertising. To exercise your rights, contact us using the details above.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new “Last updated” date.

Questions

Questions about this Privacy Policy or your information? Email Contact@wallsluxurytransportation.com, call (888) 440-5868, or use the online form on our Site.